Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and in its original packaging
- Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us at:
📧 zeingray679@gmail.com
Returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The item is damaged upon arrival
- The wrong item was received
We are not responsible for lost or untracked return shipments.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photo or video evidence.
Non-Returnable Items
We do not accept returns for:
- Sale or discounted items
- Gift cards
- Personalized or custom items
- Items not in original condition
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original item and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Shipping costs are non-refundable.
Regional Consumer Rights
Nothing in this policy limits your rights under applicable consumer protection laws.
If you are located in a region with mandatory return or cancellation rights (such as the European Union), those rights will apply in addition to this policy.